Terms and Conditions of psychological online counselling

Appointment

To make an appointment, you can either fill out the form on the website or send me an email directly. Later we can arrange the appointments in the session itself. Once we have agreed on a date, I will send you an invitation to the online platform RED. This platform is for example recognised by health insurance companies as a secure platform.

Un-binding Get-to-know-You Session

Um einen Termin zu einem 20-minütigen Kennenlerngespräch zu vereinbaren, kannst du entweder das Formular auf der Website ausfüllen oder mir direkt eine Email schreiben. Ich schicke dir dann, wenn wir uns auf einen Termin geeinigt haben, eine Einladung zur Online- Plattform Zoom zu. 

The introductory meeting is only intended to get a first impression of me and the online format. This will help you decide whether you can imagine working together in this setting. You can ask questions and I will inform you about the possibilities and limits of psychological online counselling. The short introductory talk is not intended to introduce you to the topic. We will use our first official appointment for this.

Video Call: One-on-one Session

Die Einzelsitzungen finden über Zoom statt. 

Vor unserem Meeting schicke ich dir jeweils einen neuen Link bzw. Anruf-ID und Passwort zu. Du kannst dich über die App oder direkt über einen Browser einloggen.

Beratungsvereinbarung (Allgemeine Geschäftsbedingungen, AGB)

Wenn wir uns einig sind, dass die psychologische Online-Beratung das richtige Format ist, vereinbaren wir einen Beratungstermin. Mit der Buchung eines Termins stimmst du der Vereinbarung (AGB) zu. In der Vereinbarung sind, unter anderem, die Punkte, die hier aufgeführt dargelegt. Gerne schicke ich dir die AGB auch schon im Vorfeld auf Anfrage zu.

Possibilities of online psychological counselling

With online counselling you are flexible in terms of time and place. You save yourself travel time and travel costs. Especially if you travel a lot or live a little further away from consulting services, online consulting is a sensible alternative. In addition, the more anonymous setting of online counselling may make it easier for you to take the step of getting help. You don't have to go to a practice or leave your home. This can also be a relief if you have children and can't find childcare to take an outside appointment. Our flexible time management for our appointments is also very helpful here. 

Prerequisites for psychological online counselling

You need a stable internet connection and an undisturbed place where you have enough privacy to speak freely. You will also need a microphone and either speakers or a headset (this gives you more privacy). You will also need a camera (webcam).

Counselling vis Mobile phone is possible in exceptional cases but in principle you should use a computer or laptop for counselling.

Confidentiality

Everything we discuss in the consultation is subject to my professional pledge of confidentiality. This means that I do not share with anyone the things you entrust to me. There is only one exception when I am legally obliged to break my vow of confidentiality. This is the case if you are endangering yourself or others.

Limits of online psychological counselling

Should it already become clear during the first meeting or during a counselling session that you actually need another or additional help, I will advise you and make recommendations. Ultimately, however, it is up to you whether you follow the recommendations. 

It is important to state clearly that online psychological counselling is not an intervention in acute crises where psychiatric or psychotherapeutic intervention is required. However, in cooperation with local colleagues it can be used as a bridging measure until a therapy place is available. Online psychological counselling is not psychotherapy and cannot replace it.

Support network

As part of our discussions, I want to make sure that you have a network of local support where you can get help in case of emergencies. You don't have a network on site yet? Then we will discuss this in our meetings and set up one. 

Invoice and payment

You will receive an invoice at least 48 hours before the appointment, which must also be paid 48 hours before the appointment. If the payment is not made 48 hours before the appointment, it will not take place.

In exceptional cases (e.g. if an appointment is booked for less than 48 hours) the payment period can be reduced to 24 hours.

Cancellation or non-attendance of an appointment

An appointment can be cancelled free of charge at least 24 hours before the appointment. Payments received can be used for a next appointment. If the appointment is cancelled later, we retain the full fee for the consultation, as the appointment cannot be allocated otherwise.

Terms and conditions for mindfulness courses online

Course booking

To book a course, you can either fill out the form on the website or send me an email directly. 

Making an appointment for the preliminary talk

To make an appointment, you can either fill out the form on the website or send me an email directly. Once we have agreed on an appointment, I will send you an invitation to the online platform RED. This platform is recognised by health insurance companies, for example, as a more secure platform. The preliminary talk is important to clarify together whether the course is right for you at this time. You can also get a first impression of the online format and decide whether you can imagine the course in this format.

Erst nach dem Vorgespräch entscheidest du dich zur Teilnahme. Deine Anmeldung ist dann verbindlich.

Video Call: One-on-one Session

Die Einzelsitzungen finden über Zoom statt. 

Vor unserem Meeting schicke ich dir jeweils einen neuen Link bzw. Anruf-ID und Passwort zu. Du kannst dich über die App oder direkt über einen Browser einloggen.

Video Call: Group session

Die Gruppensitzungen finden über ZOOM statt. Diese Plattform ermöglicht auch ein angenehmes Video-Anruf Erlebnis in der Gruppe.

Dial into the platform 15 minutes before the start of the course. I will send you the link by email. Or you can dial in directly via the browser at Zoom with your call ID and password. If there are any technical difficulties, I can help you to solve them.

Kursvereinbarung (Allgemeine Geschäftsbedingungen, AGB)

Die Kursvereinbarung (AGB) sende ich dir bereits vor dem Vorgespräch zu, zusammen mit einem Fragebogen. Beides musst du bitte beim Termin vorliegen haben, so dass wir im Gespräch mögliche Fragen klären können. Wenn wir uns dann beide entschieden haben, dass der Achtsamkeitskurs für dich passt und online auch das richtige Format ist, schicke ich dir eine Bestätigung per Email zu. Mit der Buchung des Kurses stimmst du der Vereinbarung (AGB) zu. In der Vereinbarung sind, unter anderem, die Punkte, die hier aufgeführt dargelegt. Gerne schicke ich dir die AGB auch schon im Vorfeld auf Anfrage zu. 

 

Possibilities of mindfulness courses online

With mindfulness courses online you are flexible in terms of time and place. You save yourself travel time and travel costs. Especially if you travel a lot or live a little further away from courses, an online course is a sensible alternative. Because of the rather anonymous setting of the online course, the step of being in a group is often easier. You do not have to go to a practice or leave your home. This can also be a relief if you have children and can't find childcare to take an outside appointment.

Prerequisites for participation in the mindfulness courses online

You need a stable internet connection and an undisturbed place where you have enough privacy to speak freely. You also need a microphone and either speakers or a headset. You will also need a camera (webcam).

In exceptional cases it is possible to take part in the course via mobile phone, but in principle you should use a computer or laptop to take part in the course.

Confidentiality

Everything we discuss in the course is subject to my professional secrecy. This means that I do not share with anyone the things you entrust to me. There is only one exception when I am legally bound to break my professional secrecy. This is the case if you are endangering yourself or others.

Alle Teilnehemer*innen der Gruppe sind auch dazu angehalten, private Informationen aus der Gruppe zu achten und „in der Gruppe“ zu belassen. 
All participants in the group are asked to respect private information from the group and to keep it "in the group". You are of course welcome to tell others about your own experiences in the course.

 

Support network

Within the course, it cannot be ruled out that old psychological wounds that have not yet completely healed may reopen. We have a shared responsibility to make sure that you find a good way to deal with what comes up. 

As part of our discussions, I want to make sure that you have a network of local support where you can get help in case of emergencies. You don't have a network on site yet? Then we will discuss this in our meetings and set up one. 

You are also obliged to tell me if yo experience an acute crisis so that we can consider together what the next steps should be in order to support you in the best possible way and not to overwhelm you.

Invoice and payment

The invoice for the course will be sent to you after you have registered for the course. It must be paid at least 7 days before the course. If the invoice is not paid, the place will be made available to other people, for example from the waiting list.

Waiting list

If a course is already fully booked, there is the possibility of being put on the waiting list and possibly joining at short notice or directly booking the next possible course.

Cancellation or non-attendance of an appointment

A course can be cancelled at least 48 hours before the first appointment. Payments received will then be refunded less a 20 Euro handling fee.

After this period, no fees can be refunded.

If you should not be able to attend an appointment, I would be happy to hear from you. A refund of fees for missed appointments is not possible.

Terms and Conditions of information and conversation evenings

Teilnahme am offenen Gespräch

To participate, you can either fill out the form on the website or send me an email directly. I will then send you the link to the meeting room on ZOOM shortly before the date.

Video Call: Group session

The group sessions are held via ZOOM. This platform enables a pleasant video-calling experience in the group.

Dial into the platform 15 minutes before the event starts. I will send you the link by email. Or you can dial in directly via the browser at Zoom with call ID and password. If there are any technical difficulties, I can help you to solve them.

Prerequisites of participation

You need a stable internet connection and an undisturbed place where you have enough privacy to speak freely. You will also need a microphone and either speakers or a headset (this gives you more privacy). You will also need a camera (webcam).

In exceptional cases it is possible to take part in the call via mobile phone, but in principle you should use a computer or laptop to take part in the call.

The open discussions are purely informative events. Participation is voluntary and without obligation and there are no costs for you. Sometimes I invite you to participate in mindfulness exercises, which you are welcome to do if you wish.

You are welcome to ask questions or share experiences, but remember that this is a public event.